Your one-stop shopping destination, fashion nova, offers you a straightforward and hassle-free return policy. If you are a crazy fan of the fashion nova brand, then check out their return policy in this article.
What is The Fashion Nova Return Policy?
Fashion nova allows two types of returns – one is for the US, and another is for international purchasing.
For US domestic, Fashion nova accepts returns on the purchased items within 30 days.
If the buyer receives any damaged or broken item or any unordered item. In that case, the item should be returned at the fashion nova store within 7 days with the original receipt and shipping label.
Fashion Nova Return Policy With Receipt
According to the Fashion Nova brand, they only accept returns on purchased items with original receipts (at the store) and shipping package slip (for online orders).
Fashion Nova Policy Without Receipt
Fashion Nova doesn’t accept returns for any purchased item without the original receipt and price tag.
In-store return policy of Fashion Nova
If the buyer made the online purchase, then it can be returned and exchanged at any local store of Fashion Nova. Unsatisfied buyers can bring the purchased item to the store within 30 days of purchasing with all packaging and shipping labels. All items must be unused and unwashed.
Returns for Online Orders
If you have bought the item from an online store, the Items must be received by fashion nova within 30 days of the delivery date. The purchased items must be unwashed, unused, and must have the package’s original price tag attached. If there is any mark or stain or damage sign on the item, Fashion Nova may refuse the item for returns.
The buyer must provide the order packing slip or the original shipping label for assuring a successful online return. The buyer is requested to fill out the return form online to enjoy a hassle-free return process. For returning multiple orders, the consumer must fill out the return form for each order.
For all online returns, fashion nova doesn’t have issue returns on credit/debit card/cash. The refund will be issued in the form of store credit via an E-gift card.
Fashion Nova will not be responsible if the buyer lost the item during return shipping by any chance via mail. So, the buyers are requested to keep the shipment track number and keep in touch with the shipping carrier during the return process. The refund will get processed after 5-7 business days after delivering to fashion nova.
Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
Exceptions in Return Policy
- If the buyer refuses to take delivery, then the refund will be issued as store credit on the E-card. If the buyer’s address is mentioned wrong, then the item will get back to fashion nova. A refund will be issued but without shipping charges.
- The address can’t be changed later. The buyer will be fully responsible for filling out the right address. The buyer must enter the full address with all details, including house number, street number, and landmark (if any).
- Fashion Nova won’t accept irregular, unfair and excessive returns from a particular buyer.
- If the particular buyer repeatedly returns their used and opened items, then fashion nova will refuse to replace or refund.
- This is applicable to all fashion nova stores as well as online shopping.
Non-refundable items of Fashion Nova
Fashion Nova has a strict rule when it comes to non-refundable items. The list is given below for the items that can’t be returned or exchanged.
- Dresses buying in-store,
- Seasonal wear
- Stock clearance products
Exchange offer for Fashion Nova Store
Due to COVID, fashion nova is not providing any exchange offer if it is because of a minor manufacturing issue. The items are now limited, and Fashion nova can’t assure if the same size/style will be available at the store or not.